Shy Ravid

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In 4 experimental studies, we show that customer verbal aggression impaired the cognitive performance of the targets of this aggression. In Study 1, customers' verbal aggression reduced recall of customers' requests. Study 2 extended these findings by showing that customer verbal aggression impaired recognition memory and working memory among employees of a(More)
We discuss ways in which computer supported cooperative work (CSCW) tools can support collaborative sensemaking in distributed project teams. Prevailing analyses have focused on collaborative sense-making in the context of ongoing and recurring face to face interaction. This may suggest that distributed project teams are challenged since their sensemaking(More)
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