Shuangshuang Lou

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In the product-centered marketing times of telecom industry, BOSS (Business Operations Supporting System) was established step by step, which resulted in the two critical difficulties in customer profile integration: semantic inconsistency and semantic conflict. In this article, ontology theory is introduced to solve these problems. Firstly, the skeleton(More)
The knowledge organizations have already deployed or are deploying their Knowledge Management systems. And the knowledge service is the key mechanism for knowledge sharing in an organization. There are two mechanisms to implement knowledge service: “Pull” and “Push”. The “Push” mechanism is widely used to push the right knowledge to the right person at the(More)
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