Shereese Thomas

We don’t have enough information about this author to calculate their statistics. If you think this is an error let us know.
Learn More
The "Dashboard" solution is one way to address the need to make the student staff at the C&IT Help Desk self sufficient so that full-time employees are able to concentrate on other mission critical projects. The frequency of questions asked by student technicians when a customer calls is in direct correlation with hold time and interrupts full-time(More)
  • 1