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OBJECTIVE To describe the experiences of patients with lung cancer with a volunteer-based lay navigation intervention. METHODS Forty patients with newly diagnosed lung cancer enrolled in a three-step navigation intervention delivered by trained volunteer lay navigators (VLNs), beginning prior to their first oncologist's appointment and ending before the(More)
Across Canada, individuals diagnosed with cancer have identified concerns about access to services before, during, and following treatment, highlighting a very real uncertainty that exists about where to turn for information and assistance. Cancer patient navigation programs are emerging as effective interventions, well-equipped to meet these patients’(More)
To describe the development and delivery of a competency framework designed to guide the recruitment, training, and competency screening of volunteer lay navigators at an outpatient cancer centre in Victoria, BC. Volunteers that passed a screening interview underwent 22 h of training focusing on the scope of the navigator’s role, communication skills, and(More)
The purpose of this study is to describe the role volunteers play in the cancer patient experience at the BC Cancer Agency, Vancouver Island Centre, and opportunities to enhance the services they provide. Using an action research approach, methodological triangulation of data from the viewpoints of patients, volunteers, and staff was used to first(More)
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