Sharon Swee-Lin Tan

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This study is about the adoption of Web-based transactional banking (WBTB). A theoretical model integrating the efficiency-choice and neo-institutional perspectives was developed and tested using data from the population of all banks and thrifts in the United States. Does the Internet level the competitive landscape for small firms? Our results show that(More)
BACKGROUND With online health information becoming increasingly popular among patients, concerns have been raised about the impact of patients' Internet health information-seeking behavior on their relationship with physicians. Therefore, it is pertinent to understand the influence of online health information on the patient-physician relationship. (More)
This study investigates the important organizational task of environmental scanning in an Internet context. A theoretical model relating potential causal factors to effectiveness of environmental scanning was formulated based on a synthesis of environmental scanning literature that took into consideration the Internet context. A questionnaire was developed(More)
The widespread availability of healthcare websites has changed the traditional healthcare system by enabling patients to play an active role in health management. The emerging field of Health 2.0 has enabled both professionals and patients to engage in content generation; changing the traditionally accepted professional healthcare to a new dimension of(More)
With the rapid growth of social networks and the increased rate of adoption by patients, healthcare organizations are progressively adopting online community-based initiatives to conduct healthcare activities. Considering the enormous potential online communities hold, for practitioners to get closer to their patients, online communities could be(More)