Shannon M. Oltmann

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Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e-service may increase or decrease the quality of service received. This study analyzes the level of service received by different genders and ethnic groups when public librarians answer online(More)
This poster explains reasons for choosing different interview modes. Although many people assume that face-to-face contact is the best, perhaps only, mode for effective interviewing, a substantial body of research suggests otherwise. In particular, components of the respondents' context-geographical disbursement, privacy, empowerment needs, scheduling,(More)
Most recent studies of dual use research have focused on the life sciences, although some researchers have suggested that dual use research occurs across many disciplines. This research is an initial investigation into the prevalence of dual use research in other scientific disciplines by surveying senior editors of scientific journals, drawn from Journal(More)
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