Sebastian Muschter

  • Citations Per Year
Learn More
Information systems (IS) are a key enabler to improve effectiveness and efficiency in the public sector. The realization of large IS projects, however, still remains a challenge in public administrations. One reason is that the complex task of IT governance in federal structures requires contributions from a large number of stakeholders. To address this(More)
Unternehmen verknüpfen vermehrt die Umgestaltung von Geschäftsprozessen mit der Einführung betriebswirtschaftlicher Standardsoftware. Derartige Projekte erweisen sich als kostspielig und komplex – mit der Konsequenz, daß Verbesserungspotentiale ungenutzt bleiben. Zur Lösung bieten sich zwar Ansätze des sog. (IS/IT-)Nutzenmanagements an, allerdings sind die(More)
E-services have been gaining increasing importance in the public sector over recent years. But even though e-services help governments in many ways – for example by increasing agency efficiency or enabling citizens to participate in democratic processes – citizen e-services usage rates still lag behind expectations in many countries to date. This article(More)
  • 1