Satu Väinämö

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This paper investigates the use of various userdriven methods in the development of public services. As an example, the paper presents a case where citizens and employees were brought together to identify development needs for remoteenabled public services. User-driven methods provided by a local Living Lab were used to solve the encountered challenges. The(More)
Involving citizens in the development activities of a company or public sector is getting more and more important to be able to design e.g. services, products, and city plans that people like and want to use. To be able to develop online user communities that support company or public sector user research needs, it is important to focus on customer(More)
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