Sandy Chong

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AbstrAct This study surveys the perceptions and experiences of Australian small-and medium-sized enterprises (SMEs) in the implementation of Internet-based Electronic Commerce (EC) as seen from the perspective of the extent of deployment. With a sample of 115 small businesses in Australia, this article uses regression modelling to explore and establish the(More)
This study surveys the perceptions and experiences of Australian small-and medium-sized enterprises (SMEs) in the adoption of Internet-based Electronic Commerce (EC). This paper proposes a framework of EC adoption for SMEs. With a sample of 115 small businesses in Australia, preliminary results show that respondents' perception of Internet-based EC are(More)
The purpose of this paper is to present the perceptions and experiences of Electronic Commerce (EC) implementation in Australia. The study is investigated from the perspective of Small-and Medium-sized Enterprises (SMEs) and the framework of implementation is represented by the extent of deployment. Based on the sample of about 115 small businesses in(More)
Process is perennial. Within any business activity or enterprise it is crucial that the variable of " operational efficiency " is maintained at sufficiently high levels, such that the return on investment is sustainable enough to justify its continued existence. Business Process Management (BPM) is the term used to encapsulate a process-driven approach to(More)
Business Process Management (BPM) is widely seen as the top priority in organisations wanting to survive the current competitive markets. However, there appears to be a gap on what organizations want from their BPM deployments, with the actual results in such projects. It would be beneficial to study the different views on BPM issues across different(More)
As online business thrives, a company's Web presence holds enormous importance as a source of information, entertainment and customer service for Internet users. Besides being user-friendly, a Web site should offer interesting and enjoyable content in order to attract online visitors in an ever-changing multimedia environment. Companies which operate(More)
This study surveys the perceptions and experiences of small-and medium-sized enterprises (SMEs) in the implementation of Internet-based Electronic Commerce (EC). This paper proposes a framework of EC implementation success for SMEs. Results of preliminary interviews of small businesses in Australia and Singapore show that respondents' perceptions of(More)