Sandy Chong

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AbstrAct This study surveys the perceptions and experiences of Australian small-and medium-sized enterprises (SMEs) in the implementation of Internet-based Electronic Commerce (EC) as seen from the perspective of the extent of deployment. With a sample of 115 small businesses in Australia, this article uses regression modelling to explore and establish the(More)
To survive in today's global marketplace, businesses need to be able to deliver products on time, maintain market credibility and introduce new products and services faster than competitors. This is especially crucial to the Small-and Medium-sized Enterprises (SMEs). Since the emergence of the Internet, it has allowed SMEs to compete effectively and(More)
This study surveys the perceptions and experiences of Australian small-and medium-sized enterprises (SMEs) in the adoption of Internet-based Electronic Commerce (EC). This paper proposes a framework of EC adoption for SMEs. With a sample of 115 small businesses in Australia, preliminary results show that respondents' perception of Internet-based EC are(More)
The purpose of this paper is to present the perceptions and experiences of Electronic Commerce (EC) implementation in Australia. The study is investigated from the perspective of Small-and Medium-sized Enterprises (SMEs) and the framework of implementation is represented by the extent of deployment. Based on the sample of about 115 small businesses in(More)
Process is perennial. Within any business activity or enterprise it is crucial that the variable of " operational efficiency " is maintained at sufficiently high levels, such that the return on investment is sustainable enough to justify its continued existence. Business Process Management (BPM) is the term used to encapsulate a process-driven approach to(More)
Business Process Management (BPM) is widely seen as the top priority in organisations wanting to survive the current competitive markets. However, there appears to be a gap on what organizations want from their BPM deployments, with the actual results in such projects. It would be beneficial to study the different views on BPM issues across different(More)
Gartner EXPPremier (2005) identified Business Process Management (BPM) as the number one business priority and building Business Process Capability as a major challenge for senior executives within the coming years. The focus of BPM in practice and related research has been its application in large organisations. The general value proposition of BPM,(More)
As online business thrives, a company's Web presence holds enormous importance as a source of information , entertainment, and customer service for Internet users. Besides being user-friendly, a Web site should offer interesting and enjoyable content to attract online visitors in an ever-changing multimedia environment. Companies that operate globally must(More)