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Service-oriented architecture (SOA) is a set of principles for designing extensible, federated and interoperable services, and it represents a new evolutional spiral in the program-applications development and in the evolution of the information systems concept. This article analyses necessary set of prerequisites which should be fulfil by organization(More)
  • Sandro Geric
  • 2010
Service-oriented architecture (SOA) is a relatively new form of information systems architecture and a real buzzword in the last few years in the domain of information system development. There are lots of different initiative, origin either from ICT industry sector and government (EU, USA) that are focused on popularization and further development of SOA.(More)
Today's organizations should have a good and trustworthy system implemented for the needs of interaction with their customers. One of the main tools that take care of such interactions is a Customer Relationship Management (CRM) system. Choosing the right CRM solution is never easy and there is a growing trend of CRM implementation failures all over the(More)
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