Sandra Kiffin-Petersen

Publications47
h-index6
Citations388
Highly Influential Citations25
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  • Publications
  • Influence
Trust, individualism and job characteristics as predictors of employee preference for teamwork
Employee resistance has long been recognized as a key constraint on the success of organizational change initiatives. However, it is only recently that employee attitudes towards working in teams has… Expand
  • 174
  • 14
Trust: A Neglected Variable in Team Effectiveness Research
ABSTRACT Trust is frequently espoused as being critical to effective team processes and performance. Yet, few studies have investigated the relationship between trust and team processes, or team… Expand
  • 48
  • 7
The big five, emotional exhaustion and citizenship behaviors in service settings: The mediating role of emotional labor
Abstract Emotional labor has been widely studied because of its association with emotional exhaustion. Individual differences in emotional labor however, have attracted less research attention. This… Expand
  • 72
  • 3
  • PDF
The Influence Personality and Leader Behaviours have on Teacher Self-leadership in Vocational Colleges
Teacher self-leadership includes a set of individual cognitive and behavioural strategies that, when practised together, can lead to improved performance. This study examines the influence… Expand
  • 23
  • 1
The problem-solving service worker: Appraisal mechanisms and positive affective experiences during customer interactions
Affective Events Theory suggests customer interactions elicit event appraisals that, in turn, prompt affective reactions in employees. A qualitative diary study was used to examine the daily events… Expand
  • 33
The Exposed Self: A Multilevel Model of Shame and Ethical Behavior
In this article, we review the shame and ethical behavior literature in order to more fully develop theory and testable propositions for organizational scholars focusing on the behavioral… Expand
  • 17
Coping with interpersonal mistreatment: Not a case of "either or," but rather "it depends"
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‘I Feel Mad So I Be Bad’: The Role of Affect, Dissatisfaction and Stress in Determining Responses to Interpersonal Deviance
Interpersonal deviance relates to a range of destructive individual and organizational outcomes. To date, however, scholars have largely failed to explore this issue from the perspective of the… Expand
  • 4
The Relationship Between Trust and Information Disclosure in Survey Research
  • 1
Are There Different 'Types' Of Emotional Laborers?'
  • 5