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Implementation of electronic patient record (EPR) systems will change medical work practices by redistributing work roles and tasks. EPR systems do not change only the core processes of patient care but they also make these IT-enabled processes part of the everyday work practices of health care professionals and secretaries. We have used ethnographical(More)
Fragmented technological and organizational environment has compromised flexibility and efficiency of Finnish healthcare system. Managers have promoted process orientation as a solution for organizational problems while technologists have been praising service orientation for technological issues. As a result process perspective and service orientation are(More)
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