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Business-IT Alignment in PSS Value Networks - Linking Customer Knowledge Management to Social Customer Relationship Management

• Samaneh Bagheri, Rob J. Kusters, Jos J. M. Trienekens
• ICEIS
• 2015

Offering a PSS that is based on co-creating value with customer, starts with understanding customer needs. Customer understanding is realized through the process of managing customer knowledge across… (More)

The customer knowledge management lifecycle in PSS value networks : towards process characterization

• Samaneh Bagheri, R. P. T. Kusters
• 2018

Following a service orientation paradigm, value is no longer restricted to product functionalities. Value is in particular based on co-creation with customers, making use of their experiences and… (More)

Plants as factories for the Production of Pharmaceutical recombinant proteins

• Samaneh Bagheri, Barat Ali Fakheri
• 2015

Nowadays, transgenic plants are used as an attractive alternative to produce recombinant pharmaceutical proteins. Recombinant proteins such as vaccines and antibodies can be produced in plants via… (More)

Eliciting end users requirements of a supportive system for tacit knowledge management processes in value networks: A Delphi study

• Samaneh Bagheri, Rob J. Kusters, Jos J. M. Trienekens
• 2017 International Conference on Engineering…
• 2017

Co-creation value with the aim of enhancing customer experience—through providing integrated solutions— relies on networked collaborations of multiple service providers and customers… (More)

Business-IT Alignment in PSS Value Networks: A Capability-Based Framework

• Samaneh Bagheri, Rob J. Kusters, Jos J. M. Trienekens
• PRO-VE
• 2014

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