• Publications
  • Influence
Internet paradox. A social technology that reduces social involvement and psychological well-being?
Greater use of the Internet was associated with declines in participants' communication with family members in the household, declines in the size of their social circle, and increases in their depression and loneliness. Expand
Internet Paradox Revisited
Kraut et al. (1998) reported negative effects of using the Internet on social involvement and psychological well-being among new Internet users in 1995–96. We called the effects a “paradox” becauseExpand
Reducing social context cues: electronic mail in organizational communication
It is argued that electronic mail does not simply speed up the exchange of information but leads to the exchangeof new information as well, and much of the information conveyed through electronic mail was information that would not have been conveyed through another medium. Expand
What's Mine Is Ours, or Is It? A Study of Attitudes about Information Sharing
Three experiments on attitudes about sharing technical work and expertise in organizations are reported and vignette-based measures of attitudes are derived based on research on sensitive topics difficult to study in the field, which show attitudes about information sharing depend on the form of the information. Expand
The kindness of strangers: on the usefulness of electronic weak ties for technical advice
People use weak ties---relationships with acquaintances or strangers---to seek help unavailable from friends or colleagues. Yet in the absence of personal relationships or the expectation of directExpand
Social psychological aspects of computer-mediated communication
This article describes some of the issues raised by electronic communication, illustrates one empirical approach for investigating its social psychological effects, and discusses why social psychological research might contribute to a deeper understanding of computer-mediated communication specifically and of computers and technological change in society more generally. Expand
Building Successful Online Communities: Evidence-Based Social Design
Online communities are among the most popular destinations on the Internet, but not all online communities are equally successful. For every flourishing Facebook, there is a moribund Friendster--notExpand
Group processes in computer-mediated communication☆
Abstract Three experiments explored the effects of computer-mediated communication on communication efficiency, participation, interpersonal behavior, and group choice. Groups of three members wereExpand
Applying Common Identity and Bond Theory to Design of Online Communities
Online communities depend upon the commitment and voluntary participation of their members. Community design — site navigation, community structure and features, and organizational policies — isExpand
The Equalization Phenomenon: Status Effects in Computer-Mediated and Face-to-Face Decision-Making Groups
A striking and unexpected result was that "first" advocacy was shared by high-and low-status members in discussions using electronic mail, which resulted in increased equality of influence across status and expertise. Expand