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Business Value of Information Technology: A Study of Electronic Data Interchange
This study estimates the dollar benefits of improved information exchanges between Chrysler and its suppliers that result from using EDI and concludes that system wide, this translates to annual savings of $220 million for the company.
Strategic and Operational Benefits of Electronic Integration in B2B Procurement Processes
This research quantifies both the operational and strategic impacts of electronic integration in a B2B procurement environment for a supplier and finds that when suppliers have advanced electronic linkages, the order-processing system significantly increases benefits to both parties.
Broader product line: a necessity to achieve success?
Strategic product line breadth decisions evoke differential responses from the manufacturing and the marketing areas: manufacturing prefers keeping process disruptions to a minimum and, as a result,…
An Empirical Analysis of Productivity and Quality in Software Products
We examine the relationship between life-cycle productivity and conformance quality in software products. The effects of product size, personnel capability, software process, usage of tools, and…
The Squeaky Wheel Gets the Grease - An Empirical Analysis of Customer Voice and Firm Intervention on Twitter
A dynamic choice model is developed that explicitly accounts for both customers' voicing decisions and their relationships with the firm, and it is found that redress seeking is a major driver of customer complaints, and although service intervention improves relationships, it also encourages more complaints later.
Special Issue on Design and Development: Product Differentiation and Commonality in Design: Balancing Revenue and Cost Drivers
This work explicitly investigates the marketing-manufacturing trade-off and derive analytical implications for three possible design configurations: unique, premium-common, and basic-common to develop an index that can rank order components in terms of their attractiveness for commonality.
Drivers of customer satisfaction for software products: implications for design and service support
We study the key determinants of customer satisfaction with software products. Our analysis, based upon a large sample of over 2,500 customer responses, suggests that capability and usability are the…
New product development structures and time-to-market
In fast-cycle, high technology industries, the speed and rate at which companies can introduce products into the market are critical for sustaining competitive advantage and market share. The authors…
Lot-Sizing and Lead-time Performance in a Manufacturing Cell
Many complex multi-item manufacturing shops have high levels of work-in-process because of queueing delays at machines and consequently long manufacturing lead times. These delays are directly…