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Context matters: examining ‘soft’ and ‘hard’ approaches to employee engagement in two workplaces
This paper reports different managerial approaches to engaging employees in two contrasting organizations. We categorize these approaches to employee engagement as ‘hard’ and ‘soft’, and examine howExpand
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Oral Exposure to Bisphenol A Increases Dimethylbenzanthracene-Induced Mammary Cancer in Rats
Background Bisphenol A (BPA) is widely used in the manufacture of polycarbonate plastics, including infant formula bottles. Objectives Based on the reported endocrine disruptor activity of thisExpand
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Chronic Oral Exposure to Bisphenol A Results in a Nonmonotonic Dose Response in Mammary Carcinogenesis and Metastasis in MMTV-erbB2 Mice
Background: Bisphenol A (BPA) is a synthetic compound used to produce plastics and epoxy resins. BPA can leach from these products in appreciable amounts, resulting in nearly ubiquitous dailyExpand
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Constructing the Market: Commercialization and Privatization in the Royal Mail
The public sector in the UK has become the object of constant reform and change as part of the government’s project to increase the remit of the private sector and the role of markets. There is muchExpand
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Prenatal TCDD exposure predisposes for mammary cancer in rats.
Epidemiological data are conflicting in the link between 2,3,7,8-tetrachlorodibenzo-p-dioxin (TCDD) exposure and breast cancer causation. We have hypothesized that timing of exposure to endocrineExpand
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Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work
Researchers have demonstrated the variety of interactive service sector work yet relatively little research has focused on the middle ground of ‘mass customised service work’. In particular, theExpand
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Restructuring Flexibility: Case Studies of Part‐Time Female Workers in Six Workplaces
The article is based on six workplace case studies within a local economy and investigates the reasons behind the different utilization of part-time workers within these workplaces. The researchExpand
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Negotiating quality the case of TQM in Royal Mail
Examines how a TQM programme has been implemented within the context of Royal Mail. Demonstrates that within the organization TQM has been “negotiated” around four main factors: the complexities ofExpand
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The Flexible-Rigid Paradox of Employment Relations at Royal Mail (UK)
This article examines how flexibility and rigidity equally pose a dilemma for management and trade unions. It explores the issue by examining a range of features within the employment relationship atExpand
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Trusted to Deceive: A Case Study of ‘Strategic Deception’ and the Normalization of Lying at Work
Lying is an endemic feature of social life but has remained under-researched in organization studies. This paper examines the case of VoiceTel, a market leader in the high-quality virtual receptionExpand
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