S. Wasserkrug

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Simulation-Based Models of Emergency Departments: Operational, Tactical and Strategic Staffing: Online Supplement S. Zeltyn, B. Carmeli, O. Greenshpan, Y. Mesika, S. Wasserkrug, P. Vortman IBM Haifa Research Lab, Israel AND Y. Marmor, A. Mandelbaum, A. Shtub, T. Lauterman Technion – Israel Institute of Technology, Haifa, Israel AND D. Schwartz, K.(More)
Outsourcing IT support of an enterprise requires that third level IT support is provided as a service by the outsourcer. Although there is a large body of existing work regarding demand forecasting and shift schedule creation for various domains such as call centers, very little work exists for third level IT support. Moreover, there is a significant(More)
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