Ruben Filipe de Sousa Pereira

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Information Technology Infra-structure Library (ITIL) is the most popular “best practices” framework for managing Information Technology (IT) services. However, implementing ITIL not only is very difficult but there also are no best practices for implementing ITIL. As a result, ITIL implementations are usually long, expensive, and risky. In(More)
ITG has been recognized as a CIO top-10 issue for more than five years and has risen in priority between 2007 and 2009. Several Frameworks exist to help organizations in ITG implementation but lack scientific viewpoint, are complex, and also overlap each other. In this paper we make a literature review to leverage the ITG Contingency factors, ITG general(More)
Nowadays information technology (IT) is present in all organizations. This pervasive use of technology has created a critical dependency on IT that calls for a specific focus on IT Governance (ITG). Organizations with effective governance have actively adopted a set of ITG mechanisms. However, ITG mechanisms are not well defined among the literature and in(More)
Information Technology (IT) has been used in large organizations since the 1950s for internal and external purposes. The pervasive use of technology in organizations has created a critical dependency on IT that calls for a specific focus on IT Governance (ITG). However, determining the right ITG mechanisms remains a complex endeavor. In this paper we(More)
ITIL is the most popular "best practices" framework for managing Information Technology (IT) services. However, implementing ITIL is not only very difficult but also there are no recommendations and guidelines for it. As a result, ITIL implementations are usually long, expensive and risky. In a previous paper we proposed a maturity model to assess an ITIL(More)
The pervasive use of technology in organizations to address the increased services complexity has created a critical dependency on information technology (IT) that calls to a specific focus on IT Governance (ITG). However, determining the right ITG mechanisms remains a complex endeavor. This paper uses Design Science Research and proposes an exploratory(More)
IT is becoming pervasive in all organizations as well as regulatory compliance requirements are becoming increasingly pervasive and burdensome. Several IT frameworks, which have been criticized by many researchers, exist to help organizations to mitigate IT compliance issues. However, the majority of the organizations keep being reactive when dealing with(More)
Audit is an independent activity that employs standardized methods to evaluate and improve the effect in the process of compliance and control in order to help the organization achieve its goals. Nowadays, the current audit management process is costly and requires a high effort since there is a high amount of resources and used assets needed. This happens(More)