Ronald W. Eastburn

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Article history: Received 15 July 2014 Received in revised form 6 May 2015 Accepted 9 May 2015 Available online 23 June 2015 In response to the catastrophic outcome of the 2008–2009 Financial Crisis we report on a qualitative study of decision maker surprise in the banking industry. Banks use a remarkably sophisticated ensemble of information technologies(More)
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