Ronald L. Jacobs

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Managers can do many things to improve organizational performance, but the accomplishments of the most skillful employees often are most important. This article makes the point that managers should be aware of employee expertise and its relationship to organizational performance. The article also describes the components of an organizational culture of(More)
Investments in web-based training (WBT) have increased presumably to attain cost savings and performance improvement. However, it has been difficult to assess the cost of WBT. In order to conduct an accurate cost analysis of WBT, three primary issues remain as follows: 1) identifying the missing cost components of WBT, 2) assessing the costs of these(More)
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