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Many organisations have implemented or are implementing large enterprise systems, like ERP and PDM, for integrating their business functions and streamlining the flow of information. Implementing such systems is very complex, however. In many companies the results envisioned have not or have only partly been achieved. In the literature many explanations can(More)
This work is a first step towards the application of a Case Based Reasoning (CBR) model to support the management of Enterprise System Implementation (ESI) related organizational change processes. Those processes are characterized by the occurrences of unplanned problems and events, which may lead to major restructuring of the process. We rely on ESI theory(More)
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