Ron Benson

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More and more people conduct their shopping online [1], especially during the holiday season [2]. Shopping online offers a lot of convenience, including the luxury of shopping from home, the ease of research, better prices, and in many cases access to unique products not available in stores. One of the facets of shopping is gifting. Gifting may be the act(More)
Traditional CQI tools have proven effective in improving discrete processes, but the strengths of these tools often render them inappropriate to improve complex systems made up of multiple processes. After finding that CQI tools failed to reduce emergency department waiting times, a QI team applied systems thinking tools and learned that the cause of delays(More)
Acknowledgements A very significant part of my scientific education at Caltech was the result of discussions with graduate students and postdocs from various research groups, including the Hopfield group, the Allman lab, the Konishi lab and the Bower lab. While by no means an exhaustive list, I would especially like to thank the following people (in(More)
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