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E-mails are a rapidly growing medium to establish communications between customers and companies. They are processed in a large centralised system termed Mail Center. One important feature of those systems is their capacity to suggest relevant answers to reply to an incoming e-mail. This paper describes a new approach, based on two separate document bases(More)
• Information : recherche d'informations dans de grandes bases documentaires, optimisation d'accès à des informations multidimensionnelles, visualisation de grandes quantités d'informations. • Interaction : reconnaissance de l'écriture et de la parole, dialogue humain-machine, interaction avec un monde virtuel. • Intelligence : l'intelligence peut-être(More)
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