Roland Woodtly

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We present the results of a case study where we compared the needs of case managers with the capabilities of case management software systems (CMS) in social work, health care, and the handling of complex claims in insurance. Building on existing maturity models, we relate capabilities with maturity levels and present the C3M maturity model for IT-based(More)
Keywords: Case management Maturity model Agile business processes Technology impact a b s t r a c t Case management comprises various complex activities. Consequently, case managers have to balance very diverging requirements and needs, while at the same time facing increasingly complex decisions. Case management software systems (CMS) provide capabilities(More)
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