Roland Woodtly

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We present the results of a case study where we compared the needs of case managers with the capabilities of case management software systems (CMS) in social work, health care, and the handling of complex claims in insurance. Building on existing maturity models, we relate capabilities with maturity levels and present the C3M maturity model for IT-based(More)
We present the results of a case study where we compared the needs of case managers with the capabilities of case management software systems (CMS) in social work, health care, and the handling of complex claims in insurance. Building on existing maturity models, we relate capabilities with maturity levels and present the C3M maturity model for IT-based(More)
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