Roland Jochem

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The capability for collaboration is a key success factor for net-worked enterprises. The paper introduces a methodology supporting the application of Enterprise Modelling in order to improve the maturity for collaboration. The methodology considers the current status of maturity for interopera-bility for deducing the right modelling approach. The approach(More)
Interoperability as a key to the global market is often hindered by a lack of continuity of IT solutions but also by organizational and cultural differences between companies. The paper describes a methodology for assessment of Enterprise Interoperability leading to a possible solution by Enterprise Interoperability Management. An initial concept for(More)
Correct measurement and evaluation of service processes is still an enormous challenge for companies. Especially the need for interaction between customer and supplier during the production of a service makes it difficult to measure and evaluate services. In this context soft factors (like friendliness and competence of the employees) play an important(More)