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Although the open government concept is not new, current trends in open government imply a change in focus from the traditional principle of accountability to a concept of citizen empowerment, collaboration and information sharing. In this paper, we explore the use of open data and mobile apps in the top countries according to the UN 2010 e-Government(More)
introduction Information and communication technologies (ICTs) have the potential to improve the quality of the overall citizen experience when interacting with government, including information and Many of these governments have created Websites and portals, which provide information about the government agencies and, in some cases, electronic transactions(More)
Social media has invaded elections in Mexico. However, the power of citizens through the use of this platform is still unknown. Many citizens criticize political candidates using Twitter, others build networks and some others try to collaborate with candidates. This research is focused in understanding this kind of behavior, analyzing the case of the(More)
In the last few years, researchers have evaluated the performance of e-government portals in order to identify best practices and understand some of the factors that influence the quality of the information and services they provide to citizens. Most of these evaluations consider only the results or outputs, but ignore the inputs in terms of capabilities(More)
Several scholars and practitioners argue that the most important interaction between citizens and government happens through local government agencies. This relationship could become closer and more frequent with the use of information and communication technologies (ICTs). However, very few studies have focused on understanding the use of ICTs in the local(More)