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Collaborations in organizations thrive on communication that is informal because informal communication is frequent, interactive, and expressive. Informal communication is crucial for the coordination of work, learning an organization's culture, the perpetuation of the social relations that underlie collaboration, and, in general, any situation that(More)
The intricate choreography necessary to do work in organizations requires effective coordination. This paper uses a variety of data from R & D organizations to describe informal communication and its functions in organizations. It argues that informal communication, generally mediated by physical proximity, is crucial for coordination to occur. Informal(More)
T his is an empirically sophisticated study of the impacts of multimedia communication systems. It is rare to find a study that compares competing theoretical models, includes both quantitative and qualitative data analysis, examines leading edge technology impacts, and is longitudinal in design. Here we have such a study. I believe that we need more(More)
This paper reviews the design and implementation of several video telephony systems at Bellcore as a case study in iterative design. In contrast to single user compuer applications, communication systems consists of both the interconnection technology and the people who are interconnected. From a user's point of view, the capabilities provided by the(More)
<italic>Quilt is a computer-based tool for collaborative document production. It provides annotation, messaging, computer conferencing, and notification facilities to support communication and information sharing among the collaborators on a document. Views of a document tailored to individual collaborators or to other of the document's users are provided(More)
Quilt is a computer-based tool for collaborative writing, which provides annotation, messaging, computer conferencing, and notification facilities to support communication and information sharing among the collaborators on a document. In addition, extensible sets of social roles and communication types are used to provide views of a document tailored to(More)