Robert S. Fish

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Collaborations in organizations thrive on communication that is informal because informal communication is frequent, interactive, and expressive. Informal communication is crucial for the coordination of work, learning an organization's culture, the perpetuation of the social relations that underlie collaboration, and, in general, any situation that(More)
Quilt is a computer-based tool for collaborative writing, which provides annotation, messaging, computer conferencing, and notification facilities to support communication and information sharing among the collaborators on a document. In addition, extensible sets of social roles and communication types are used to provide views of a document tailored to(More)
Imagine sitting in your work place lounge having coffee with some colleagues. Now imagine that you and your colleagues are still in the same room, but are separated by a large sheet of glass that does not interfere with your ability to carry on a clear, two-way conversation. Finally, imagine that you have split the room into two parts and moved one part 50(More)
<italic>Quilt is a computer-based tool for collaborative document production. It provides annotation, messaging, computer conferencing, and notification facilities to support communication and information sharing among the collaborators on a document. Views of a document tailored to individual collaborators or to other of the document's users are provided(More)
Imagine sitting in your work place lounge having coffee with some colleagues. Now imagine that you and your colleagues are still in the same room, but are separated by a large sheet of glass that does not interfere with your ability to carry on a clear, two-way conversation. Finally, imagine that you have split the room into two parts and moved one part 50(More)
This natural experiment investigates the introduction and use of a pair of competing video telephone systems in a company over a period of 18 months. Both quantitative, time-series analyses and in-depth interviews demonstrate that employees adopted and used the video systems for both utility and normative reasons. Consistent with utility explanations,(More)
This paper reviews the design and implementation of several video telephony systems at Bellcore as a case study in iterative design. In contrast to single user compuer applications, communication systems consists of both the interconnection technology and the people who are interconnected. From a user’s point of view, the capabilities provided by the(More)
8 Tackling the first question, we can certainly imagine asynchronous awareness information presented in the same workspace as the work object. A primitive example of this type of asynchronous awareness information is the use of " change bars " ; margin marks indicating text areas which have been changed. Change bars are examples of document-based(More)