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CONTEXT Public health services and systems research (PHSSR) is the field of study charged with evaluating the public health system. PHSSR currently lacks a clear identity integrating the many theories, approaches, and disciplines contributing to the field. EVIDENCE ACQUISITION Experts in PHSSR were consulted to identify 11 key published PHSSR studies.(More)
We present a new approach to the study of work flows in organizations. Using well-known modeling paradigms and existing computer-based tools, we show how to rapidly model and analyze complex work structures to improve throughput and resource utilization. The specification of a work flow is done using IDEFO (SADT), extended with behavioral details. We have(More)
ABSTIL4CT Almost every BPR engagement begins with a 'process capture' phase. The BPR team goes to the process owners and with their assistance develops a complete description of how the business is currently conducted. The results of this are used to select those processes within the business which offer the potential for dramatic savings if re-engineered.(More)
CONTEXT Public Health Services and Systems Research (PHSSR) is concerned with evaluating the organization, financing, and delivery of public health services and their impact on public health. The strength of the current PHSSR evidence is somewhat dependent on the methods used to examine the field. Methods used in PHSSR articles, reports, and other documents(More)