Robert J. Mockler

Learn More
Useful for graduate level and executive education courses in Strategic Management. This book offers a pragmatic approach to strategic management, offering practicing managers and business students a disciplined process that facilitates the formulation and implementation of strategy. Making strategy happen transforming plans into reality, Arnold S. Judson,(More)
IntroductIon Many of the knowledge management systems, such as the ones described in this entry, were originally computer information systems to which were added knowledge expertise that complemented the information and data communicated. As use of the Internet expanded and intranets within companies were developed, many new knowledge expertise exchange(More)
This paper presents un early attempt at developing a framework for studying organizational creativity in the IS domain. A managerial model of organizational creativity is proposed, tying together organizational inputs, creative processes, creative outputs and organizational outcomes based on research in organizational creativity, organizational innovation(More)
This chapter presents a case study that documents how information systems (IS) principals in China strategically shifted to different change agent roles to accommodate various IS implementation contingencies in the organization. The case concerns a US-Chinese joint venture, located in China. The change agent models hypothesized by Markus and Benjamin (l996)(More)
INTRODUCTION Technological advances have been encountered by managers continually over the years. electronic data interchange system (EDI), extensible markup language (XML), e-mail, the Internet, and e-commerce are just a few that have contributed to the proliferation of new business applications in companies. This article focuses on customer relationship(More)
This paper discusses not only the nature and causes of barriers arising from cultural dtfserences when developing and implementing information systems. It alsodiscusses the ways to cross these barriers when introducing information technology (IT). It is based on the experiences of the authors in crossing such barriers when doing systems development workfor(More)
IntroductIon This chapter originated with strategic management work done at Jamaica Hospital in Queens, New York, and the Jewish Home and Hospital for the Aged in Manhattan, New York. As background for the project, the initial phase involved industrywide studies of health care institutions throughout the United States and abroad. During these studies, which(More)
INTRODUCTION Every organization can be viewed from two perspectives. There are external processes such as procurement and sales, and internal processes such as management and operations, finance, marketing, and human resources. This article primarily focuses on external, commercial e-business processes. B2B (business-to-business) e-business is the sale of(More)