Robert J. Mockler

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Useful for graduate level and executive education courses in Strategic Management. This book offers a pragmatic approach to strategic management, offering practicing managers and business students a disciplined process that facilitates the formulation and implementation of strategy. Making strategy happen transforming plans into reality, Arnold S. Judson,(More)
IntroductIon Many of the knowledge management systems, such as the ones described in this entry, were originally computer information systems to which were added knowledge expertise that complemented the information and data communicated. As use of the Internet expanded and intranets within companies were developed, many new knowledge expertise exchange(More)
This paper presents un early attempt at developing a framework for studying organizational creativity in the IS domain. A managerial model of organizational creativity is proposed, tying together organizational inputs, creative processes, creative outputs and organizational outcomes based on research in organizational creativity, organizational innovation(More)
This chapter presents a case study that documents how information systems (IS) principals in China strategically shifted to different change agent roles to accommodate various IS implementation contingencies in the organization. The case concerns a US-Chinese joint venture, located in China. The change agent models hypothesized by Markus and Benjamin (l996)(More)
INTRODUCTION Technological advances have been encountered by managers continually over the years. electronic data interchange system (EDI), extensible markup language (XML), e-mail, the Internet, and e-commerce are just a few that have contributed to the proliferation of new business applications in companies. This article focuses on customer relationship(More)
This article provides a review of some of the work done in the area of knowledge-based systems for strategic planning. Since 1985, with the founding of the Center for Knowledge-based Systems for Business Management, the project has focused on developing knowledge-based systems (KBS) based on these models. In addition, the project also involves developing a(More)
This paper discusses not only the nature and causes of barriers arising from cultural dtfserences when developing and implementing information systems. It alsodiscusses the ways to cross these barriers when introducing information technology (IT). It is based on the experiences of the authors in crossing such barriers when doing systems development workfor(More)