Robert E. Kraut
Highly Influential Citations1,836
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The Internet could change the lives of average citizens as much as did the telephone in the early part of the 20th century and television in the 1950s and 1960s. Researchers and social critics are… Continue Reading
Kraut et al. (1998) reported negative effects of using the Internet on social involvement and psychological well-being among new Internet users in 1995–96. We called the effects a “paradox” because… Continue Reading
Since its inception, the software industry has been in crisis. As Blazer noted 20 years ago, “[Software] is unreliable, delivered late, unresponsive to change, inefficient, and expensive … and has… Continue Reading
Online communities are among the most popular destinations on the Internet, but not all online communities are equally successful. For every flourishing Facebook, there is a moribund Friendster--not… Continue Reading
Wikipedia's success is often attributed to the large numbers of contributors who improve the accuracy, completeness and clarity of articles while reducing bias. However, because of the coordination… Continue Reading
As the Internet has changed communication, commerce, and the distribution of information, so too it is changing psychological research. Psychologists can observe new or rare phenomena online and can… Continue Reading
Online communities depend upon the commitment and voluntary participation of their members. Community design — site navigation, community structure and features, and organizational policies — is… Continue Reading
Though social network site use is often treated as a monolithic activity, in which all time is equally social and its impact the same for all users, we examine how Facebook affects social capital… Continue Reading
The intricate choreography necessary to do work in organizations requires effective coordination. This paper uses a variety of data from R & D organizations to describe informal communication and its… Continue Reading
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