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The Internet could change the lives of average citizens as much as did the telephone in the early part of the 20th century and television in the 1950s and 1960s. Researchers and social critics are debating whether the Internet is improving or harming participation in community life and social relationships. This research examined the social and(More)
<italic>In this paper, we describe the influence of physical proximity on the development of collaborative relationships between scientific researchers and on the execution of their work. Our evidence is drawn from our own studies of scientific collaborators, as well as from observations of research and development activities collected by other(More)
Collaborations in organizations thrive on communication that is informal because informal communication is frequent, interactive, and expressive. Informal communication is crucial for the coordination of work, learning an organization's culture, the perpetuation of the social relations that underlie collaboration, and, in general, any situation that(More)
Kraut et al. (1998) reported small but reliable negative effects of using the Internet on measures of social involvement and psychological well-being among Pittsburgh families in 1995-1996. We called the effects a " paradox " because participants in the sample used the Internet heavily for communication, which generally has positive effects. In a 3-year(More)
The intricate choreography necessary to do work in organizations requires effective coordination. This paper uses a variety of data from R & D organizations to describe informal communication and its functions in organizations. It argues that informal communication, generally mediated by physical proximity, is crucial for coordination to occur. Informal(More)
research focuses on understanding how teams coordinate across geographic and global boundaries and which team processes and information technologies are most effective in bridging these boundaries to achieve high levels of performance. His current research areas include global software and technical teams, team knowledge, team coordination, and spatial and(More)
Though social network site use is often treated as a monolithic activity, in which all time is equally social and its impact the same for all users, we examine how Facebook affects social capital depending upon: (1) types of site activities, contrasting one-on-one communication, broadcasts to wider audiences, and passive consumption of social news, and (2)(More)
Under-contribution is a problem for many online communities. Social psychology theories of social loafing and goal-setting can provide mid-level design principles to address this problem. We tested the design principles in two field experiments. In one, members of an online movie recommender community were reminded of the uniqueness of their contributions(More)