Rob Ward Ralph Ball

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Aim: To obtain empirical evidence for the efficacy of local anaesthesia in dentistry.Design: Retrospective analysis of serial administrations of local anaesthesia.Methods: Dentist and patient evaluations of the success of differing techniques (infiltration and block) of anaesthesia in a variety of general practice procedures. Results were analysed for(More)
In this article, we look at the philosophy of customer focus and value, and how dental practices can produce and deliver high customer value and satisfaction, to retain as well as attract their customers-the patients. Total quality concepts will also be discussed in the context of their relationship with marketing activities. In all cases, where 'customer'(More)
The UK’s devolved administrations (DAs) rely on block grants to finance most of their spending, but the level of grants allocated to them is not determined by any estimate of their spending needs. There are increasing calls to replace the current grant allocation mechanism with one which explicitly considers the DAs’ spending needs, although some(More)
The UK’s devolved administrations (DAs) receive block grant to finance almost all their expenditure. The formula used to calculate the block grant is often criticised because it does not consider the DAs spending needs. However the feasibility of allocating block grant by needs assessment is often questioned, given the contestability of spending needs. This(More)