Rita Faullant

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a r t i c l e i n f o Keywords: Virtual product development Virtual customer integration Co-creation Consumer motives Theory of planned behavior Virtual customer integration (VCI) involves customers throughout all stages of the new product development process. Firms across industries have started to experiment with virtual user integration and expect to(More)
The integration of customers into the development process of new products and services is crucial for companies regardless of the industry in which they operate. The advent of the Internet and new media applications has transformed the value creation processes of the tourism industry to an extent unseen in other industry sectors. Electronic information(More)
Trust in general, is an important factor in many social interactions, involving uncertainty and dependency. Trust is central to any economic transaction, whether conducted in a retail outlet in the real offline world or over the Internet, by means of a website. However, trust is even more important in an online situation (Riegelsberger, Sasse, & McCarthy,(More)
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