Rick Sobiesiak

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The hypertext style of organizing onlirm information is a promising approach fbr managing Iargc, complex documint sets tl~>t are used and maintained over a long period of time. Such document sets are typically developed in an au(horing-in-the-!arge environment, in which a team of authors works collaboratively in a knowledge-intensive process. l-his paper(More)
This case study describes the application of user-centered design (UCD) principles to the development of a complex middleware software product—IBM's DB2 ® Universal Database. Motivated by trade press reviews highlighting ease-of-use problems, a multisite development team utilized IBM UCD to transform ease of use into a featured product attribute. This case(More)
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