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Decision support systems (DSS) are becoming increasingly more critical to the daily operation of organizations. Data warehousing, an integral part of this, provides an infrastructure that enables businesses to extract, cleanse, and store vast amounts of data. The basic purpose of a data warehouse is to empower the knowledge workers with information that(More)
The Chief Knowledge Officer (CKO) is a recent phenomena created to lead knowledge management activities in an organization. In this paper, we examine the nature of knowledge management and the role of the CKO. We then examine a key bottleneck to effective knowledge management and suggest using information exchange protocols to enable more efficient means of(More)
Purpose – The purpose of the paper is to provide a thorough analysis of the difference between business intelligence (BI) and knowledge management (KM) and to establish a framework for relating one field to the other. Design/methodology/approach – A review of the literature from approximately 1986 through 2004 served as the basis for analysis and comparison(More)