Renate Andersen

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The paper is a case study of customer-initiated software product development. We have observed and participated in system development activities in a commercial software house (company) over a period of two years. The company produces project-planning tools for the oil and gas industry, and relies on interaction with customers for further development of its(More)
In this paper we investigate computer-supported collaborative learning (CSCL) and innovation in a largescale distributed setting. Get Satisfaction (GS), a social media platform for involving customers in product development activities, is our case study. In order to identify how end users contribute to product development, we researched the interactions(More)
In this paper we investigate the role of champions in processes of mass collaboration in software product development. The case is Get Satisfaction, a company and social media platform for engaging end users and customers in product development activities. We employ a mixed methods approach, combining social network analysis (SNA) and interaction analysis(More)
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