Rejane M. da C. Figueiredo

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The ability to learn is one of the great challenges faced by organizations. The choice of data and information elements in a process of learning is vital for the process that will build the communication and formation of knowledge. The purpose of the article was to write a learning history about the creation and implementation of a Decentralized Model of(More)
— The IT (Information Technology) areas demand trustworthy mechanisms to certify generated products quality and delivery to internal or external clients. Although the spread of improvement models related to software process like CMM, ISO-15504, ISO-12205, IDEAL, in some cases a major commitment with results is desirable. At this way an approach to establish(More)
– Service quality area in outsourcing is very relevant. In this context was developed the eSCM-SP V2 (eSourcing Capability Model for Service Providers Version 2). The model objective is to evaluate and certify the service providers in Information Technology (IT) and it is composed of 84 practices associated with success relationship in outsourcing projects(More)
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