Rawan T. Khasawneh

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The Internet became an indispensable part of people's lives because of the significant role it plays in the ways individuals interact, communicate and collaborate with each other. Over recent years, social media sites succeed in attracting a large portion of online users where they become not only content readers but also content generators and publishers.(More)
Government agencies are increasingly looking to leverage social media usage to improve governmental services quality and enable greater citizen engagement. Publicly available social media sites such as Facebook and Twitter, which are widely available to governments' employees and citizens with Internet access, provide governments with attractive options for(More)
Recent years witness a significant increase in research related to knowledge extraction from web social networks or media. The enormous volume of posted comments, and related media can be a rich source of information. In Middle East and the Arab world in particular, social media websites continue to be the top visited websites especially with the current(More)
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