Raul Valverde

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The supply chain of a case study in the embedded devices industry was examined from the perspective of a high service level for the delivery of one of its products. For this purpose, an agent-based object-oriented model of the supply chain with a quantity reorder system for the inventory management was developed. The historical demand data from the ERP(More)
The paper examines the effect of E-Supply Chain Management Systems in the North American electronics manufacturing services industry. A causal and descriptive research study was conducted based on a survey applied to thirty six individuals in electronic manufacturing services firms in order to determine the impact of e-supply chain management on their key(More)
The Information Technology Infrastructure Library (ITIL) supports best practices, reengineering activities and IT service support processes. ITIL framework only provides recommendations, and companies need to utilize this framework to improve their IT service support processes and establish best practices. This study provides a methodology on how to apply(More)
The concept of exchanging goods and services over the Internet has seen an exponential growth in popularity over the years. The Internet has been a major breakthrough of online transactions, leaping over the hurdles of currencies and geographic locations. However, the anonymous nature of the Internet does not promote an idealistic environment for(More)
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