Ramkrishnan Tenkasi

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The application of Total Quality Management practices has been rapidly increasing in U.S. organizations over the past 6 years, particularly in organizations facing severe competitive pressures. A survey of the 1000 largest companies shows that these practices fall into two main categories: core practices and production-oriented practices. Companies perceive(More)
This paper reports on a comparative case study of 3 ongoing research and development (R&D) projects, each conducted virtually across multiple worksites, involving varying degrees of task uncertainty at differing stages on an innovation continuum. This NSF-funded study applied Pava’s methodology of sociotechnical systems (STS) analysis to assess the(More)
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