Ram Ramakrishnan

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We present an overview of a novel customer support system developed at QUIQ between 1999 and 2003. The application was perhaps the first systematic use of mass collaboration, which builds on the observation that large communities of users can be effectively leveraged to help each other, and to advance the interests of the community as a whole. In recent(More)
In an oligopoly, firms strategically interact. This implies that their profits are interdependent. The Controllability Principle, therefore, argues that managerial performance should be evaluated based on both own-firm's and rival-firms' profits, as such evaluations (i.e., a form of relative performance evaluation, RPE) lead to efficient strategic(More)
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