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Catalog Data: Database Management Systems (3) Database system concepts: file organizations and retrieval algorithms; the three data models (relational, hierarchical, and network) and their database implementations. Course Objectives: This course provides an introduction to the design, use, application, broad knowledge, and concepts of database management(More)
Anderson, T. (2005). Design-based research and its application to a call centre innovation in distance education. Anderson, T. (2009). A rose by any other name: Still distance Education—A response to D.R. garrison: Implications of online and blended learning for the conceptual development and practice of distance education. (Eds.), Exploring the theory,(More)
We present an overview of a novel customer support system developed at QUIQ between 1999 and 2003. The application was perhaps the first systematic use of mass collaboration, which builds on the observation that large communities of users can be effectively leveraged to help each other, and to advance the interests of the community as a whole. In recent(More)
In an oligopoly, firms strategically interact. This implies that their profits are interdependent. The Controllability Principle, therefore, argues that managerial performance should be evaluated based on both own-firm's and rival-firms' profits, as such evaluations (i.e., a form of relative performance evaluation, RPE) lead to efficient strategic(More)