Ramón Rufín

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Public institutions are among the key agents involved in the great social and economic debate regarding satisfaction, trust and transparency. For self-funded public organizations, such as certain higher education institutions, changes in their situation (greater competition and pressure from stakeholders) have meant that the demand for transparency policies(More)
The fall in citizens’ trust in public institutions is one of the biggest challenges they face since it has effects on a wide range of variables (commitment, loyalty, etc.). Amid these variables there is one whose relevance in the literature has increased recently, namely the user’s intention to continue to use the services provided. Among the formulae put(More)
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