Ralph Badinelli

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This paper examines emerging digital frontiers for service innovation that a panel discussed at a workshop on this topic held at the 48th Annual Hawaii International Conference on System Sciences (HICSS). The speakers and participants agreed that that service systems are fundamental for service innovation and value creation. In this context, service systems(More)
Smart service systems can be characterized by: (1) the types of offerings to their customers and/or citizens, (2) the types of jobs or roles for people within them, and (3) the types of returns they offer investors interested in growth and development, through improved use of technology, talent, or organizational and governance forms, which create (dis)(More)
This paper highlights three elements of work designed to explore the integration of distributed generation (DG) technologies into the existing utility system. The social science members of our interdisciplinary group report on the potential and real advantages of using small-scale, decentralized technologies to generate power. They also describe many(More)