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  • Ralf Plattfaut, Björn Niehaves, Matthias Voigt, Andrea Malsbender, Kevin Ortbach, Jens Pöppelbuß
  • Economics
  • 2015 (First Publication: 24 August 2015)
  • Service firms need to continuously innovate their service offerings in order to remain competitive in constantly changing market conditions. Successful innovators utilise current informationExpand
  • Kevin Ortbach, Ralf Plattfaut, Jens Pöppelbuß, Björn Niehaves
  • Computer Science
  • 45th Hawaii International Conference on System…
  • 2012 (First Publication: 4 January 2012)
  • Both incremental and radical business process change are undoubtedly core tasks of Business Process Management (BPM) and, thus, organizational design. The competence to successfully pursue such BPMExpand