We conducted a series of experiments in which surveyed web search users answered questions about the quality of search results on the basis of the result summaries. Summaries shown to different groups of users were editorially constructed so that they differed in only one attribute, such as length. Some attributes had no effect on users' quality judgments,… (More)
Internet search engines display understanding or misunderstanding of user intent in and through the particular batches of results they retrieve and their perceived relevance. Yet understanding is not simply an automatic outcome but a joint interactional achievement between human and machine. If potential troubles with search queries emerge, either the user… (More)
We present findings from a log based study designed to track the adoption of features of a new real-time query refinement interface deployed on the Yahoo search engine. Several trends from the first four months are noted and discussed.