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Today, most organizations are using packaged software for their key business processes. Enterprise resource planning (ERP), supply chain management (SCM), customer relationship management (CRM) and electronic commerce (EC) systems enable organizations to improve their focus of using information systems (IS) to support their operational and financial goals.(More)
Service-orientation is recognized as an important enabler for increasing the efficiency of transformation processes in business. Improved flexibility is becoming a necessity in many competitive industries when companies are forced to quickly meet dynamic customer needs and when organization concepts are increasingly based on networking with partners. A key(More)
Designing relationships among business units is of growing competitive relevance. The networking among businesses is largely enabled by interorganizational information systems (IOS) which have evolved since the 1960s. However, in many companies primary investments have been made in the area of enterprise resource planning systems (ERP) and it is only(More)
Today, most organisations are using packaged software for their key business processes. Enterprise resource planning (ERP), supply chain management (SCM), customer relationship management (CRM) and electronic commerce (EC) systems enable organisations to improve their focus of using information systems (IS) to support their operational and financial goals.(More)
Service-orientation is recognized as an important enabler for increasing the efficiency of transformation processes in business. Improved flexibility is becoming a necessity in many competitive industries when companies are forced to quickly meet dynamic customer needs and when organization concepts are increasingly based on networking with partners. A key(More)
Order management ranks among the key operational processes, and inefficiencies within this process have direct impacts on customer service, order cycle times as well as order execution costs. The massive investments in implementing systems for enterprise resource planning (ERP) have already led to significant improvements in managing orders across(More)