• Publications
  • Influence
When Hackers Talk: Managing Information Security Under Variable Attack Rates and Knowledge Dissemination
TLDR
This paper analyzes interactions between a firm that seeks to discriminate between normal users and hackers that try to penetrate and compromise the firm's information assets. Expand
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Leveraging Philanthropic Behavior for Customer Support: The Case of User Support Forums
TLDR
We identify and compare the impact of two widely adopted recognition mechanisms on the philanthropic behavior of solvers. Expand
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Optimizing Performance-Based Internet Advertisement Campaigns
TLDR
This study provides an approach to manage an ongoing Internet ad campaign that substantially improves the number of clicks and the revenue earned from clicks. Expand
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Maintaining Diagnostic Knowledge-Based Systems: A Control-Theoretic Approach
TLDR
We study the problem of determining the optimal amount of effort that should be exerted to maintain the system over a planning horizon (finite or infinite) by balancing system benefits with maintenance costs. Expand
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Integrated Modeling Environments in Organizations: An Empirical Study
TLDR
We empirically investigate the validity of several of the key assumptions of modeling environment research reported in the literature, and examine the relationships between the modeling factors: data complexity, model complexity, modeling intensity, modeler/user requirements, and need for computer-based integrated modeling environments in organizations. Expand
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Maintaining enterprise software applications
TLDR
The problem of maintaining integrated applications is by no means a simple one and requires an interdisciplinary approach. Expand
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To Show or Not Show: Using User Profiling to Manage Internet Advertisement Campaigns at Chitika
TLDR
We study the problem of an Internet advertising firm that wishes to maximize advertisement (ad) revenue, subject to click-through rate restrictions imposed by the publisher who controls the website on which the ads are displayed. Expand
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OR/SM: A Prototype Integrated Modeling Environment Based on Structured Modeling
TLDR
This article describes the design and implementation of (OR/SM), a computerized modeling environment based on Structured Modeling. Expand
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The design and implementation of OR/SM: A prototype integrated modeling environment
TLDR
This paper describes the design, implementation, and interaction of the processes of OR/SM, a computerized modeling environment built on ORACLE Tools and Database (OR) using Structured Modeling (SM) as the conceptual framework. Expand
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