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An Integrative Approach to the Assessment of E-Commerce Quality
The application of a new version of WebQual to Internet bookstores: Amazon, BOL, and the Internet Bookshop is reported on.
An Evaluation of Cyber-Bookshops: The WebQual Method
This paper describes the use of WebQual 2.0 to evaluate Internet bookshop Web sites, used to assess customer perceptions of on-line bookshops, one of the more mature areas of Internet commerce.
Coevolving Systems and the Organization of Agile Software Development
Time pacing, self-management with discipline and routinization of exploration are among the agile enablers found in the cases studies while event pacing, centralized management, and lack of resources allocated to exploration are found to be inhibitors to agility.
An exploration of technical debt
Interpretation, intervention, and reduction in the organizational laboratory: a framework for in-context information system research
WebQual: An Exploration of Web-Site Quality
Work under way to extend and refine the WebQual instrument includes electronic commerce evaluation, where web-site service quality is proposed as a key issue.
Measuring Web site quality improvements: a case study of the forum on strategic management knowledge exchange
This paper examines the results of a quality survey of a Web site provided by the OECD and draws on previous work in Web site usability, information quality, and service interaction quality to provide a rounded framework for assessing e‐commerce and e‐government offerings.
Assessing the quality of auction Web sites
A new version of WebQual is reported on that incorporates three quality dimensions: information quality, interaction quality and Web site design quality that is applied in the domain of Internet auctions.
The sociomateriality of information systems: current status, future directions
This special issue on “Sociomateriality of Information Systems and Organizing” highlights the mounting interest in the relationship between the social and the material, in the context of the authors' increasingly digital society.
Managerial Complexity in Project-Based Operations: A Grounded Model and Its Implications for Practice
This article reports an investigation into project managers’ perceptions of managerial complexity. Based on a multistage empirical study, elements of “what makes a project complex to manage” were…