• Publications
  • Influence
Internet paradox. A social technology that reduces social involvement and psychological well-being?
Greater use of the Internet was associated with declines in participants' communication with family members in the household, declines in the size of their social circle, and increases in their depression and loneliness. Expand
Internet Paradox Revisited
Kraut et al. (1998) reported negative effects of using the Internet on social involvement and psychological well-being among new Internet users in 1995–96. We called the effects a “paradox” becauseExpand
Coordination in software development
Since its inception, the software industry has been in crisis and problems with software systems are common and highly-publicized occurrences. Expand
Building Successful Online Communities: Evidence-Based Social Design
Online communities are among the most popular destinations on the Internet, but not all online communities are equally successful. For every flourishing Facebook, there is a moribund Friendster--notExpand
Psychological research online: report of Board of Scientific Affairs' Advisory Group on the Conduct of Research on the Internet.
Some benefits and challenges of conducting psychological research via the Internet are described and recommendations to both researchers and institutional review boards for dealing with them are offered. Expand
Social capital on facebook: differentiating uses and users
Longitudinal surveys matched to server logs from 415 Facebook users reveal that receiving messages from friends is associated with increases in bridging social capital, but that other uses are not, and using the site to passively consume news assists those with lower social fluency draw value from their connections. Expand
Applying Common Identity and Bond Theory to Design of Online Communities
Online communities depend upon the commitment and voluntary participation of their members. Community design — site navigation, community structure and features, and organizational policies — isExpand
Harnessing the wisdom of crowds in wikipedia: quality through coordination
Examination of how the number of editors in Wikipedia and the coordination methods they use affect article quality demonstrated the critical importance of coordination in effectively harnessing the "wisdom of the crowd" in online production environments. Expand
Email overload at work: an analysis of factors associated with email strain
This publication contains reprint articles for which IEEE does not hold copyright and which are likely to be copyrighted. Expand
Informal Communication in Organizations: Form, Function, and Technology
The intricate choreography necessary to do work in organizations requires effective coordination. This paper uses a variety of data from R & D organizations to describe informal communication and itsExpand