• Publications
  • Influence
Building Knowledge, Skills, and Abilities: Continual Learning in the New Information Landscape
Continual learning must be woven into the library organization in order to be successful, with time and budget restraints. Expand
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The 18C's model for a successful long-term outsourcing arrangement
The purpose of this paper is to identify the factors that contribute to a successful long-term outsourcing arrangement, particularly in the facilities management area. Organisations expect to achieveExpand
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Developing a Content Strategy for an Academic Library Website
Academic library websites contain a vast amount of complex content and, all too often, there is a lack of established process for creating, updating, and deleting that content. Expand
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A new approach to online database instruction: developing the guide on the side
Librarians along with programmers have developed a scalable and pedagogically sound interactive tutorial that can be used by librarians for database instruction. Expand
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How We Hired a Content Strategist (And Why You Should Too)
Libraries were once the trailblazers for developing Web sites in the early 1990s, but today many library Web sites are bloated with outdated, irrelevant, and unfriendly content. Expand
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RX for Discovery
Usability Testing: A Practical Guide for Librarians
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From Dull to Dynamic: Using Rapid E-Learning Tools to Create Engaging Course Materials
Ideally, development of interactive e-learning content is undertaken by a skilled team consisting of web programmers, graphic designers, content experts, and instructional designers. However, this isExpand